Terms and Conditions

THE FOLLOWING TERMS AND CONDITIONS GOVERN YOUR USE OF THIS WEBSITE. BY ACCESSING, USING OR ORDERING FROM THIS WEBSITE, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THE TERMS AND CONDITIONS BELOW. IF YOU HAVE ANY QUESTIONS OR CONCERNS WITH RESPECT TO THIS INFORMATION, PLEASE CONTACT US.


This website is operated and owned by The Elegant Crib Pty Ltd ("The Elegant Crib") (ABN 36625377022), a registered Australian company. This website and its policies, and these terms and conditions are subject to change without notice. Please check this page upon each visit to this website.

Nothing in these Terms and Conditions affects a customer’s statutory rights. These Terms and Conditions shall prevail over any separate terms put forward by the customer. Any conditions that the customer submits, proposes or stipulates in whatever form and at whatever time, whether in writing, by email or orally, are expressly waived and excluded. No other terms or changes to the Terms and Conditions shall be binding unless agreed in writing and signed by The Elegant Crib.

All prices displayed on and processed by this website are in Australian dollars and include 10% Goods and Services Tax (GST) where applicable. Customers with non-Australian billing and shipping addresses are not required to pay GST and this amount is automatically deducted from the order total during checkout.

All orders received are subject to acceptance by The Elegant Crib. When placing an order with The Elegant Crib, the customer will be sent an email confirming receipt and details of the order. The Elegant Crib accepts this offer to purchase is at the time of dispatch and a confirmation email in this regard is sent. The acceptance will be complete at this time. It is agreed at the time you place an order it is your intention to enter into a contract with The Elegant Crib.

The Elegant Crib reserves the right to cancel any orders at its discretion, regardless of order confirmation or payment status. Orders that are cancelled by the customer prior to dispatch or by The Elegant Crib due to customer error incur a cancellation fee of $5 for orders under $100 or 5% for orders of $100 and over. This is automatically deducted from the refund amount. Once orders are dispatched, orders are unable to be cancelled and our Returns Policy applies.

Payment is required before orders are dispatched. Unpaid orders are automatically cancelled after two business days or earlier at The Elegant Crib’s discretion. The Elegant Crib reserves the right to request additional information from the customer to ascertain the validity of payment information or personal details. Non-Australian credit cards are verified prior to order dispatch.

The Elegant Crib assumes all sales are made to persons over the age of 18. If you are under 18, you need to have the involvement of a parent or guardian.

Coupons and Discount Codes must be used prior to completion of order payment. Discounts or credits will not be retrospectively applied after an Invoice has been generated. Only a single discount code can be applied to an order, unless otherwise stated.

The Elegant Crib reserves the right to retract any promotion/competition at any time.

The Elegant Crib uses Australia Post and couriers as its delivery carriers, and chooses the appropriate carrier based on the customer's shipping option at its discretion. A street address is required for Australian deliveries, aside from some regional and remote areas which are not serviced by couriers. Delivery times (after dispatch) are estimates provided to The Elegant Crib by its delivery carriers. The Elegant Crib cannot accept responsibility or provide compensation for delivery carrier delays or errors. In the event of loss or damage in delivery, The Elegant Crib will voluntarily resolve an insurance claim with the delivery carrier on behalf of the customer, and all claim outcomes are decided by the delivery carrier. Whilst The Elegant Crib is happy to advise delivery carriers of customer instructions for Authority to Leave, this risk passes to the customer and the order is ineligible for any claim occurring after delivery has been completed. The customer understands that the default instructions for Australia Post and couriers is Authority to Leave.

The customer is responsible for checking order details are correct - including products, quantities, shipping option selected, billing and shipping details - before placing an order. An order confirmation email is automatically sent to the customer confirming the details and order status. Should this not be received, customers should check their junk email and add The Elegant Crib to their safe email recipient list and sign in to their account on this website to confirm the order status. Should an error be present, please contact us immediately to amend prior to dispatch. Once an order is dispatched, our Returns Policy applies. Parcels returned to sender due to incorrect address details are charged an additional fee for re-delivery.

The customer is responsible for any taxes, duties, charges or restrictions that may be imposed on deliveries to addresses outside of Australia. International customers should research this before purchasing.

The Elegant Crib offers a 30-day returns policy for store credit, refund and exchange. This is in additional to consumer statutory rights. Returns are a voluntary policy offered at The Elegant Crib's discretion. Customers should read the Returns Policy in full prior to placing an order so they are informed of change of mind return conditions and procedures for statutory claims.

Refund or store credit is applicable to the value of goods only. All postage postage fees, including original shipping costs and postage fees for returning items are non-refundable. Any returns that place a customers retained order at below $150, and making them no longer eligible for free shipping, will be have the original shipping cost deducted from the credit, refund or exchange amount provided. Please contact us prior to purchasing if you have any questions about products.

The Elegant Crib offers a 5-day free-of-fault policy. This covers both manufacturer faults and loss or damage during delivery. It is a requirement that The Elegant Crib physically assess items to confirm if a fault or damage is present.

While assistance may be provided with warranty issues at The Elegant Crib's discretion, The Elegant Crib does not formally handle other warranty claims for its products and their manufacturers.

In the event of a policy claim, the customer is to contact The Elegant Crib to arrange the return of items. Once items have been received by The Elegant Crib, an assessment has been completed and a claim outcome has been determined, The Elegant Crib will contact the customer by email to arrange either store credit, refund or exchange at the discretion of The Elegant Crib.

The customer is responsible for maintaining the confidentiality and monitoring of their The Elegant Crib account, including password security and account activity. The customer accepts full responsibility for all activities and transactions that occur under their account.

Every effort has been made to ensure the accuracy of prices for products, services and other charges displayed on this website. In the event that a price for a product, service or charge is incorrect due to a typographical error, The Elegant Crib reserves the right to refuse or cancel your order or amend the incorrect price and request additional payment before processing your order, regardless of order confirmation or payment status. A refund (less cancellation fees as above) will be issued for orders where additional payment is not received.

Every effort is made to ensure the accuracy of product descriptions and images displayed on this website. This information is obtained from product manufacturers and distributors, and is reliant upon their accuracy and completeness. As a result The Elegant Crib cannot guarantee the accuracy and completeness of this information. The Elegant Crib makes no warranties as to the effectiveness or suitability of products on this website and all claims are to be made directly with the manufacturer. All information contained on this website - aside from Product Reviews - is provided by The Elegant Crib and its employees in good faith.

The Elegant Crib makes no warranties or representations of any kind and accepts no liability to any person or entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this website. The customer acknowledges and warrants that it has relied on its own skill and judgment or that of its professional advisers on the suitability of the products and information, and indemnifies The Elegant Crib and its employees from and against any suit, claim, demand or compensation which the customer or others may have against The Elegant Crib in relation to: the products provided to the customer; the customer’s use of the products; and any information contained on this website.

Where this site contains links to external web sites, The Elegant Crib does not make any representation as to the accuracy of information or products contained on those websites and will not accept any responsibility for your access, use or purchases made on those websites.

All website content, including text, images and design concepts are the property of The Elegant Crib. Written permission must be obtain prior to using any material contained on this website. Unauthorised commercial and non-commercial use is prohibited and all infringements will be pursued and reported.

The information contained on this website's Shipping & Delivery, Returns & Exchanges, FAQ and Privacy & Security sections form part of the terms and conditions and should be read in conjunction with this page.

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